Our Quality Policy
Commitment to excellence in every aspect of our work
Our Quality Principles
The fundamental values that guide our approach to quality management
Customer Focus
We prioritize understanding and meeting our clients' requirements, striving to exceed their expectations through proactive communication, responsiveness, and personalized solutions.
Leadership
Our leadership team establishes a clear vision, creates a quality-focused environment, and enables all employees to contribute to the effectiveness of our quality management system.
People Engagement
We recognize that competent, empowered, and engaged employees at all levels are essential to enhancing our ability to create and deliver value for our clients.
Process Approach
We manage activities as interconnected processes that function as a coherent system to achieve consistent and predictable results more efficiently and effectively.
Continuous Improvement
We maintain a permanent focus on improvement to enhance our performance, capabilities, and client satisfaction through regular evaluation and innovation.
Evidence-Based Decisions
We base decisions on the analysis and evaluation of data and information to achieve desired results and maximize long-term success.
Quality Objectives
Measurable goals that support our quality policy and drive continuous improvement
Client Satisfaction
Consistently achieve client satisfaction ratings above 90% through responsive service, effective communication, and delivery that meets or exceeds expectations.
On-Time Delivery
Complete at least 95% of all projects on or before the agreed delivery date through effective planning, resource management, and progress monitoring.
Quality of Deliverables
Maintain a first-time quality acceptance rate of at least 90% for all deliverables through rigorous quality control procedures and reviews.
Continuous Improvement
Implement at least 10 significant process improvements annually based on quality audits, client feedback, and employee suggestions.
Employee Competence
Ensure all employees receive at least 40 hours of quality-related training annually to enhance their skills, knowledge, and awareness of quality standards.
Supplier Performance
Achieve a minimum 90% compliance rate from all strategic suppliers through rigorous selection, regular evaluation, and collaborative improvement initiatives.
Management Commitment
Our leadership team is fully committed to implementing, maintaining, and continuously improving our Quality Management System.
EPCE's management demonstrates its commitment to quality through:
Resource Provision
Ensuring the availability of resources needed for the effective implementation and improvement of the QMS.
Regular Reviews
Conducting periodic reviews of the QMS to ensure its continuing suitability, adequacy, and effectiveness.
Communication
Communicating the importance of effective quality management and conforming to QMS requirements.
Accountability
Ensuring roles, responsibilities, and authorities for quality are clearly defined and understood.